FAQ’s
Selling Wine
· Who am I selling my wines to?
o You are selling your wines to Sell My Wine Ltd. Whilst we do have trading partners behind the purchases you are fulfilling an agreement with Sell My Wine directly.
· The prices that are listed are they 100% firm?
o The prices you see listed on the website are firm unless a clear typing error has been made erroneously. When you receive our purchase confirmation email we are conditionally agreeing to purchase your wines at the agreed price.
· Do you buy Duty Paid wines that I have stored professionally or stored at home?
o We are interested in purchasing well stored duty paid wines but only on the provision of condition images of each case. Wines must be packed in their original cases only.
· Do you buy individual rare bottles or spirits?
o We do but only if in original cases in pristine condition.
· Can I sell En Primeur Wines to SMW?
o We do not provide any service for the purchase or sale of wines involved in En Primeur.
· Where do I need to send my wines to when we have agreed a sale?
o In the majority of cases we will ask you to send stock to our LCB Tilbury warehouse account or to release the wines for collection by an international shipper from your warehouse provider. On occasion we may ask you to deliver direct to a buyer or a differing storage account as required.
· Who covers the cost of delivery to your warehouse?
o The seller covers the cost of warehouse to warehouse delivery within the UK. If a collection is requested for export purposes then the buyer covers any costs to their destination.
Logistics
· Does SMW provide storage for its clients?
o No we do not provide any form of storage for our clients but are happy to recommend some reputable storage providers if required.
· Can you ship wines overseas?
o We do not ship wines personally overseas but we can provide contact details for two of the best export shipping providers in the UK to worldwide destinations.
· How long will it take to ship my wines to you within the UK.
o Bond to Bond schedules tend to vary dependent on the time of year and how busy the market is at the time. However as a rule of thumb you can work on the below rough timings;
Octavian to LCB London Sites - 7 days
Octavian to Vinotheque - 14 days
LCB London Sites to Vinotheque - 7 days
LCB London Sites to Octavian - 7 days
Vinotheque to Octavian - 7 days
Vinotheque to LCB London Sites - 7 days
EHD to LCB London Sites - 7 days
EHD to Octavian – 7-14 days
EHD to Vinotheque – 21 days
· You mention rotation numbers in your purchase confirmation email what does this refer to?
o A rotation number is a unique code used to identify a singular unit of stock upon arrival at a warehouse. This number stays with the stock unit for the entire history whilst in the warehouse. We ask for this detail when you release the stock for collection by our shipper as it helps to identify your stock clearly. Without this number we are unable to proceed.
· The stock release email you send where do I need to send this information to?
o When we send instructions for you to release wines or deliver them to us we require that email information filling out concisely and forwarding to your storage provider who will carry out your request as required.
Buying Wine
· How do I buy wines via SMW?
o If you wish to set up an agreement with SMW to be supplied wines then please contact us on the various methods as detailed on our contact us page and we’ll by happy to discuss how we can supply.
Financial
· Do you offer wine investment advice?
o We do not offer any investment advice nor tax advice on wine collecting. We only advise that you should speak to a financial advisor if you have any concerns regarding a tax position on selling wines regularly.
· Does it cost anything to use SMW’s services?
o No there are no hidden costs or subscriptions to use our services.
· How do you pay your clients?
o We only pay our clients by BACS payments and we do this on a next day payment basis.
· What are the banking charges that you mention on your invoices?
o The bank charges we refer to are for overseas clients paying us. All cross border charges must be paid in full. If these are not met then wines will not be released.
· If you are a seller based outside of the UK then we will deduct the cost of sending money overseas from the amount we are due to pay you.
· Do you take Credit Cards?
o We do not take credit cards for any purpose. This keeps your costs and ours down.
General Enquiries
· How do I get in touch with a member of the SMW team?
o Please call us on the number on the home page or email us on trading@sellmywine.co.uk and we’ll be happy to help. You can view all our contact details on the contact us page.
· Why have I not yet received an email confirmation of purchase from SMW?
o If we have agreed to purchase wines from you it will be rare that you have not heard from one of the team. Please check your junk mail folder but in the event that a message has not reached you please contact us and we’ll be happy to sort out the error quickly.